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E-mail: dorkmeisterx69@gmail.com

Minneapolis MN, 55413

Phone: (651) 343-6476

Experience

Knowledge Management – SharePoint Designer   – November 2008 – January 2010 Basra, Iraq

Minnesota Army National Guard – Operation Iraqi Freedom

• Diagnose and troubleshoot SharePoint related issues timely and efficient in support of a 1000+ users.
• Leveraged organic SharePoint configuration and designer capabilities to deliver practical solutions matched to warfighter specifications to expose time-critical and mission-relevant information.
• In depth experience with Collaboration, Portals, Enterprise Search, Enterprise Content Management, Business Process and Forms, and/or Business Intelligence Operations.
• Evaluate, select and articulate product strategies between MOSS 2007, WSS 3.0 and Microsoft Office Forms Server 2007.
• Experience with Microsoft Office InfoPath Forms Services, experience with SharePoint Templates (Application Templates, Master Pages, Role-Based Templates, and the Community Kit for SharePoint).
• SharePoint architectural design, Web Parts development, server installation, management and troubleshooting with a focus on planning, deploying and supporting enterprise SharePoint implementations.
• Building/designing sites, custom workflows and lists (Mainly with out of box SP features), along with providing relative subject matter expert advice.
• Process improvement and document organization skills.
• Generating of wireframes, interactive mockups, and compile into a design document.
• Training thousands of users on building and customization of SharePoint lists, libraries, sites, workspaces, and web parts, while providing expert advice on SharePoint best practices.
• Enabling information flow and dissemination of information to major War Fighters.

Tek Systems / IBM – Ameriprise June 2008 – October 2008              Minneapolis, MN

Deskside Support

• Diagnose and troubleshoot Information Technology issues to ensure proper information dissemination and flow.
• Install/Setup new or existing workstations, both laptops and desktops.
• Install/Setup new and existing users.
• Manage workload, and optimize performance in order to meet service level agreement standards.
• Provide support for thousands of Dell and Lenovo machines and users.
• HP Printer preventative maintenance and support.
• Remote desktop support to provide timely resolution of issues.

Tek Systems / Target – CSC Specialist February 2008 – April 2008      Brooklyn Park, MN

Client Support Center Specialist

• Diagnose and troubleshoot Information Technology issues.
• Over the phone support in order to provide immediate resolution or escalation of issues.
• Dedicated remote desktop support.
• Facilitate issues through proper escalation procedures.
• Document all calls within the HPSD and Remedy ticket tracking system.

Military Experience

Information Technology Specialist June 2007 – Present              Rosemount, MN

Minnesota Army National Guard

• Identifying computer-user problems and coordinating to resolve them
• Worked with Microsoft Windows 2000, XP SP2, Vista, Exchange, and Server 2003/2007.
• Supporting Dell Laptops and computers for hundreds of users on both classified and unclassified networks.
• Installing, configuring and monitoring local and wide-area networks, hardware and software.
• Compiling, entering and processing information.
• Providing customer and network administration services such as passwords, electronic mail accounts, security and troubleshooting.
• Constructing, editing and testing computer system programs.
• Conducting data system studies and preparing documentation and specifications for proposals.
• Assisting in the design, preparation, editing and testing of computer programs.
• Configuring information-processing equipment.
• Performing senior operator and systems administrator duties on assigned computer systems.
• Assisting less experienced soldiers in the installation and maintenance of information-processing equipment.
• Writing, analyzing, editing, testing and modifying computer programs.

U.S. Army Signal School June 2007 – November 2007              Fort Gordon, GA

Information Technology Specialist – 21 Weeks

• Completed 21 week resident course at Ft. Gordon at their Information Technology School.
• Secret Security Clearance.
• Installs, operates, and performs unit maintenance on multi-functional/multi-user information processing systems and peripheral equipment and auxiliary devices.
• Performs input/ output data control and bulk data storage operations.
• Transfers data between information processing equipment and systems.
• Troubleshoots automation equipment and systems to the degree required for isolation of malfunctions to specific hardware or software.
• Restores equipment to operation by replacement of line replaceable unit (LRU).
• Installs, operates, and performs strapping, restrapping, PMCS and unit level maintenance on COMSEC devices.
• Drafts associated technical documentation for program reference and maintenance purposes.
• Modifies existing application packages using application and operating system software and appropriate computer language commands and files.